Frequently Asked Questions

1. How do I register?

You can register on-line or print out the registration form and return it via mail or email. Remember that we will not process your registration until your payment is received.

2. What forms of payment do you accept?

You can pay your registration fees with a check, money order, Visa, MasterCard, or American Express. You should not email your credit card number.  If you want to email your registration  please call Dawn Miller at the Chapter office 702-656-8827 and she will take your payment over the phone.

3. How and when do I get my study guide?

We will send your study guide to you via the U.S. Postal service’s priority mail once we have received your registration form and payment of your fees.

4. Where do the testing sessions take place?

The testing sessions are always in Las Vegas. The specific location for your training/testing session will be included in the confirmation letter you receive once you have registered.  If multiple locations are used for training/testing, it is your responsibility to provide transportation.

5. What is your certification testing cancellation policy?

You can cancel your registration for the certification session up to 72 hours (3 business days) prior to your first scheduled night of attendance and receive a refund less a cancellation fee (determined by program).  If you cancel less than 72 hours prior to your first scheduled night of attendance or do not show up for your scheduled testing, you will forfeit your entire registration fee.

6. What time do I test?

Your testing time for the Saturday testing session will be assigned at the classroom review session.

7. Will a testing session be cancelled because of weather?

No, rain or shine testing sessions are conducted.

8. if I am traveling from out of state and can’t make all the scheduled sessions?

If you are traveling from out of state and have concerns about attending the sessions, please call Dawn Miller at the Las Vegas Chapter ACI office, 702-656-8827, and she will discuss options with you.

9. What do I do if I fail the written or performance exam?

You can register to re-take a written or performance exam at any testing session. When you register just check the “written only” or “performance only” box on the registration form. There are fees for retaking a written or performance exam.

10. What if I have other questions?

Please contact Dawn Miller at the Las Vegas Chapter - ACI Chapter office, 702-656-8827, or email her at [email protected] and she will assist you.